At DupoCo, we are committed to delivering reliable, professionally executed digital advertising services that align with the expectations, objectives, and project scope agreed upon prior to the start of any work. Our processes are built around clarity, transparency, and respect for our clients’ time and investment. Although every service is developed individually and tailored to the unique needs of each business, we understand that certain circumstances may justify a refund request. For this reason, we have established a clear, fair Refund and Returns Policy outlined below.

All refunds are reviewed individually based on the nature of the service, the stage of project completion, communication history, and the terms agreed upon at the time of purchase. Because our work is digital and often created specifically for a single client, refunds cannot be issued automatically. We assess each case thoroughly to ensure fairness for both sides. If a refund is approved, payment is returned using the same method originally used for the purchase.

You may be eligible for a refund under the following conditions:

• If we were unable to begin your project due to internal issues on our side, and no portion of the work—research, drafts, concepts, or deliverables—was produced or delivered.
• If the final service delivered substantially differs from the agreed scope, documented expectations, or pre-approved direction, and the discrepancy cannot be resolved through revisions included in the service package.
• If we did not deliver the service within the stated timeline, and no mutually acceptable alternative deadline could be arranged.
• If critical operational, technical, or procedural errors occurred on our side, preventing you from receiving or using the service as originally intended.
• If you cancel the order before any actual work begins, meaning no strategy, research, creative development, or production tasks were initiated by our team.
• If revisions explicitly included in the service were not provided, despite the service terms guaranteeing them.

Refunds cannot be issued in the following situations: when the service has already been delivered in accordance with the agreed specifications; when delays occur due to missing information, lack of feedback, or communication gaps from the client’s side; when dissatisfaction arises from personal preference after the direction has already been approved; or when the client changes their business goals or project requirements after work has begun.

Once a refund request is approved, the payment will be processed and returned via the same payment method used during the initial transaction. Processing times may vary depending on your payment provider, banking institution, or platform policies.

If you believe your case falls within the conditions listed above, please contact our support team and include your order details, any relevant communication, and a brief explanation of the issue. We will review your request promptly and work toward a fair, transparent resolution that respects both your expectations and the integrity of our work.